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Tag Archives: trust
Great gestures and goodwill
Here’s the thing. The buffet lunch was free. It was an extremely generous gesture by the host business. Continue reading
Posted in Business planning, Customer relations, marketing, networking
Tagged generosity, local, Market, marketing, Marketing strategy, trust
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The perils of under-resourcing
They were never honest and said “we are at full capacity and we haven’t the resources to meet your or the clients’ needs.” That means that they will continue to fail and they will always lose clients as quickly as they get them. Continue reading
Posted in Business planning, Customer relations, Customer service, Sales
Tagged customer, Customer service, quality, referral, reputation, resource, trust
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Value billing and genuine benefits
In my line of work we tend largely to bill a fixed amount per project or task carried out for our clients. There is always at the lower level a consideration of time involved so that we do make a … Continue reading
Posted in Business planning, Customer relations, Customer service, Sales
Tagged Courier, Customer service, marketing, sales, trust, value
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Networking and leading a horse to water
I had occasion this past week to contact a visitor to our breakfast networking group we have not seen for a month or so to find out why we had not seen him recently. His business would have fitted in … Continue reading
Posted in marketing, networking, Referral networking, Sales
Tagged breakfast, Education, networking, referral, sales, sales team, trust
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Online reputations again
Imagine you have spent a long time building your on-line reputation. You have spent years talking to people, befriending them, helping them and building trust. Your network has become a source of advocacy for your character and your business. You … Continue reading
Posted in Customer relations, marketing, networking, Referral networking, Social media
Tagged business, on-line, Politics, reputation, Social media, trust
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Being in business is not a game
I hope you enjoy running your business. I know I enjoy running mine. Business should be fun and give pleasure and a sense of achievement, as well, of course, as making money. It might come as a surprise to some … Continue reading
Posted in Business planning, management, marketing, productivity, Sales
Tagged customer, dependable, network, reliability, reliable, responsibility, small business, trust
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Breakfast referral networking and gaining trust
When I started out running my own business I was lucky enough to be recommended to join BNI. In terms of business, it was not a huge success for me mainly due to local reasons, but it was great training … Continue reading
Posted in marketing, networking, Referral networking, Sales, Start-up
Tagged attendance, BNI, Marketing and Advertising, network, networking, referral, sales team, small business, trust
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Need a service? Get recommendations
A couple of people I know had a little success selling items on eBay, and not wishing to be wage slaves all their lives invested a considerable amount of money setting up a shopping website serving a niche market they … Continue reading
Posted in Business planning, marketing, Referral networking, Uncategorized
Tagged advice, false economy, marketing, planning, recommendation, referral, service, small business, trust, trusted
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How to avoid problem clients and customers
Have you ever wished that when you started your business you had known then what you know now? I certainly have, but sometimes we have to learn the hard way. However, if you are starting your business now or very … Continue reading
Posted in Customer relations, productivity, Start-up
Tagged Accountant, appreciate, charges, client, difficult, fees, prospect, quality, respect, small business, trust
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