Category Archives: Customer relations

Know your audience and do not rabbit

Posted on September 5, 2009 by Jon Stow

Last week my wife and I did something unusual for us – we went on what amounted to a coach tour. It was interesting and informative. Being a tour, we had a tour company representative or courier to accompany us, … Continue reading →

Posted in Customer relations, Referral networking | Tagged , , , , , , , , , , | 3 Comments

Mass unfollowing on Twitter

Posted on August 12, 2009 by Jon Stow

I do not pretend to be the greatest expert on on-line social media, but I do have quite a lot of experience and I am a keen student. Twitter is a phenomenon I had not thought too much about a … Continue reading →

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Enterprise and risk

Posted on August 1, 2009 by Jon Stow

I have been talking about risk recently in another context. I was a little dumbfounded yesterday when my Mum said she was told by a family member that she should not sign up to Facebook because there was a risk … Continue reading →

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Social networking and a testimonial

Posted on July 17, 2009 by Jon Stow

We need to move away from a closed and selfish attitude in a social networking environment and to be open and giving. It is a change which many coming out of a corporate environment are unable to make without adopting a completely different mindset. Some never do.
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Business cards, letters and first impressions

Posted on July 11, 2009 by Jon Stow

A business card should say what the card owner can do for his clients for customers; in other words, not talk about the offering but what service or help the client gets. To put it in sales talk, tell us the benefits and not the features. Continue reading →

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Disrespect – what you do not want from your colleagues and network

Posted on July 4, 2009 by Jon Stow

My last blog in this thread contained the word “respect” in the title. I did not plan to follow it up with one about disrespect (incidentally a word which can only be a noun, and not a verb, in my … Continue reading →

Posted in Customer relations, Referral networking, Uncategorized | Tagged , , , , , , , , , , , | 2 Comments

Respect – being what our clients look for.

Posted on June 29, 2009 by Jon Stow

I don’t know what other people do, but I do try to match my manner and behaviour according to the client I am seeing, especially when visiting them in their own environment. My clients come from a lot of different … Continue reading →

Posted in Customer relations | Tagged , , , , , , , , , | 3 Comments