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Tag Archives: reputation
Networking and raining on my parade
We have to accept that some networkers are very insecure. That would be because some people in general are insecure. There can be a problem at some events which allow more than one of the same type of business to … Continue reading
Posted in Business planning, marketing, networking, Referral networking
Tagged marketing, networking, referral, reputation, responsibility, sell, spoil
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Trust, networking and the black hole
Image via Wikipedia When we refer someone to a friend or colleague or fellow-networker, we do need to be able to trust the person we have recommended. That is obvious and should go without saying. Part of the way we … Continue reading
Posted in marketing, networking, Referral networking
Tagged marketing, networking, referral, reliable, reputation, responsibility, trust, unreliable
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Telephone service and talking to clients
At the end of any telephone call, our client should feel that their immediate need is being dealt with. Continue reading
Posted in Customer relations, Customer service, productivity
Tagged client, customer, Customer service, reputation, service, small business, Telephone
2 Comments
It is all about getting in the cash
We have had some gloomy forecasts about the British economy recently with the Bank of England downgrading its own for growth in the immediate future. It says that growth in 2011 will be less than 3% compared with the previous … Continue reading
Posted in Customer relations, Customer service, marketing, Sales
Tagged cash, cash flow, customer, Customer service, false economy, marketing, quality, reputation, sales
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Networking butterflies
I am a keen networker. I do believe in getting out often to meet people in business and to build relationships. To me and to most of us the important part is about the building of relationships, because with that comes trust and the referrals we can give without embarrassment, and we hope the referrals we receive. There are networking butterflies who drift in and out of groups, flitting from flower to flower, never concentrating on a few. Continue reading
Posted in marketing, networking, Referral networking, Sales
Tagged network, networking, referral, reputation, trust
1 Comment
The perils of under-resourcing
They were never honest and said “we are at full capacity and we haven’t the resources to meet your or the clients’ needs.” That means that they will continue to fail and they will always lose clients as quickly as they get them. Continue reading
Posted in Business planning, Customer relations, Customer service, Sales
Tagged customer, Customer service, quality, referral, reputation, resource, trust
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Partnering with others and maintaining standards
Since I have been running my own businesses I have been fortunate or perhaps just sufficiently prudent to choose the right subcontractors and joint venture partners. Continue reading
Posted in Customer relations, Customer service
Tagged business, contractor, Customer service, Dell, Hewlett-Packard, Inkjet printer, Lexmark, Printers, provider, reputation
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Saying “Thank you”
I guess I would not like to work in a large chain store. I imagine that at busy times, especially at the check-out it can be a pretty relentless slog, and at other times rather boring. I expect that any … Continue reading
Posted in Customer relations, Customer service, marketing, networking, Referral networking, Sales
Tagged contract, customer, Customer service, grateful, gratitude, referral, reputation, thank you, thanks
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Flirting with prospects and with clients and customers
I talk to many different business people, whether it is when I am out networking, on-line, or in dealing with my clients and prospects, or indeed when I am someone else’s client. From a consumer point of view generally I … Continue reading
Posted in Business planning, Customer relations, Customer service, productivity
Tagged communication, customer, management, reputation, service
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