Tag Archives: trust

Unreliability, sickies and trust

Posted on September 29, 2014 by Jon Stow

A long time ago, when I worked in London, I had a female colleague who called in sick on a Thursday every four weeks. No one thought too much of it and if we are honest, we supposed there might … Continue reading →

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Verbal understandings are not contracts

Posted on September 1, 2014 by Jon Stow

  In my business I think it is important to have agreements in writing with my clients so that they know exactly what I will be doing for them in conducting their affairs (and what I will not be doing). … Continue reading →

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Window shopping business services on-line

Posted on July 30, 2014 by Jon Stow

I don’t know about you, but I get a lot of new enquiries for my services via email. That is all very nice, but many of the potential new clients are located a long way from me. That does not … Continue reading →

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No time-wasters?

Posted on March 17, 2014 by Jon Stow

I do not like having my time wasted. However time-wasters are hard to avoid when they telephone to try to elicit free information or professional advice, even though they should know that free advice is not worth the paper it … Continue reading →

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Can you believe your prospects?

Posted on December 2, 2013 by Jon Stow

Do our prospects always tell the truth? Some think not and they may be right. As I offer professional services I need a new client to be as committed to our relationship as I would be. Over the years I … Continue reading →

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Just trying to keep my customers satisfied

Posted on November 14, 2013 by Jon Stow

Paul Simon wrote a song with the title of this post. You and I know that if our customers are not satisfied they will take their business elsewhere, so it is important that we keep them happy. Do our employees, … Continue reading →

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Standing out from the crowd in your business

Posted on September 30, 2013 by Jon Stow

Boring shopping I was walking through the main shopping area of our county town the other day and I could not help thinking it looked just like the main drag of every other large town I have been to recently. … Continue reading →

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Keeping your customers’ faith

Posted on September 12, 2013 by Jon Stow

Why do our customers buy from us and go on buying.? It is because they trust us to deliver what we say we will, and we make them feel safe in our hands. Their trust is essential as Seth Godin  … Continue reading →

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The magic of being different

Posted on April 8, 2013 by Jon Stow

The way to get noticed in business is to be different. Of course you may offer the same service as many other businesses, or at least the same type of service. It is the way you present it and market … Continue reading →

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My thanks to Zig Ziglar

Posted on November 30, 2012 by Jon Stow

Zig Ziglar died this week. He was described in a report in his local Dallas newspaper as a motivational speaker. Yes, he was that, but to most of us who have read his books he was the guy who taught … Continue reading →

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