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Author Archives: Jon Stow
Telling your clients they are wasting their money
A lot of my work with clients is helping them get out of a mess. Usually that is because they have made mistakes in dealing with their taxes or have “forgotten” to declare certain income or gains. Sometimes there is … Continue reading
Posted in Business planning, Customer relations
Tagged honesty, integrity, mis-selling, misselling, Professional services, reputation
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Verbal understandings are not contracts
In my business I think it is important to have agreements in writing with my clients so that they know exactly what I will be doing for them in conducting their affairs (and what I will not be doing). … Continue reading
Posted in Business planning, Fraud
Tagged contract, engagement letter, trust, Verbal contract
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Stress and the small business owner
Stress is a major threat to the health of a small business, quite apart from being a threat to the owner suffering the stress. It affects productivity, it affects creativity, and it can affect the way we interact with our … Continue reading
Running your own business down
So often I meet earnest business people who work hard and are not making money. So often it is because they undervalue themselves and what they do. They offer a great service, and if you asked their customers they would … Continue reading
Posted in Customer service, marketing
Tagged Customer service, marketing, value, value billing
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Religion, politics and small business
Back in the Dark Ages when I studied for my amateur radio license we learned that we must not discuss politics and religion with our fellow hams. That was actually a condition of our licenses, but it is easy to understand … Continue reading
Posted in marketing, networking, Social media
Tagged Politics, reputation, respect, sales
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You are judged by your appearance
About a month ago, one of my clients asked for a special consultation. She wanted to discuss how her plans for the future and change of lifestyle would affect her tax position. I knew that she would also need some … Continue reading
Window shopping business services on-line
I don’t know about you, but I get a lot of new enquiries for my services via email. That is all very nice, but many of the potential new clients are located a long way from me. That does not … Continue reading
Getting the sack
Getting the sack is what launched my “career” as an independent person. Yet as an employee, if you are “terminated” it is a terrible shock, the stuff of nightmares. I had a bad dream about it last night; being called … Continue reading
Posted in Business planning
Tagged Employment, experience, getting the sack, Start-up
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The Success Shop?
Opening a new shop is a daunting experience, and if you are going to do so then you must plan very carefully. I have already mentioned that the level of overheads is an important consideration. Property taxes and especially rents … Continue reading
The Failure Shop
There is a new business in our urban village and I really hope they are successful. The owners have taken a shop at the end of the “main drag” and we have a new florist. It is quite a good … Continue reading
