Author Archives: Jon Stow

The fear of the unknown

The premise of this blog is my story of starting my own business by accident, because I became unemployed and couldn’t find another job. I had no choice. Of course prior to my involuntary arrival in what was a freelance … Continue reading

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Is your content out of your control?

In this world of social media competition, I worry that some people are not in charge of their content. As far as I am concerned, social media is (are?) not supposed to be competitive, but about having conversations and getting … Continue reading

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Having a negative influence online

Haven’t we talked about online reputations before? We certainly have! Just the same, I sometimes worry about apparently intelligent people who probably do their businesses no good with their unfettered pronouncements on anything we care to think about. I am … Continue reading

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First impressions

  There are an awful lot of cliches. You know the sort.   You have thirty seconds to make an impression on a first meeting. You’ll never get a second chance to make a great first impression. Psychologists tell us … Continue reading

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Really not a football post

And I don’t mean a goal post. It is just that sometimes we can use sport to illustrate a point about business. So to a cliched quote “If you keep on doing what you’ve always done, you’ll keep on getting … Continue reading

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Chasing the numbers or taking a gamble?

Having been networking on-line for quite a long time – eight years – I have quite a significant contact network out there. It is not the biggest network because I do not add people just to bolster my scores. I … Continue reading

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Hitting the spot and pulling the heartstrings

We all need to give our clients and customers a compelling reason to buy from us. We have to be different from the rest and match exactly what our prospects think they need. Match.com has a great advert which exactly … Continue reading

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If only I had…

There are the chosen few who have never worked for anyone else, and then there are the rest of us who used to be employed but now run our own businesses. When we were employed we did not have total … Continue reading

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Come on, rabbit, don’t be shy!

Quite often when I am taking my evening walk, I pass a man of about my age scurrying back from the rail station. No doubt he is a City worker. He does not meet my eye and scoots past like … Continue reading

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Why the personal touch is important in business

  Small businesses have a huge advantage. They know their customers. Large businesses don’t. Small businesses which become large businesses forget their customers. I wrote a while back about our extreme disappointment at our treatment by a veterinary practice.  Quite … Continue reading

Posted in Customer relations, Customer service, marketing, Sales | Tagged , , , , , | 2 Comments