Category Archives: Customer service

Shouldn’t you part from your ungrateful customers?

Posted on January 21, 2013 by Jon Stow

Giving thanks We should always thank those who give us good service. It oils the wheels, makes them feel good towards us, and it is only polite. It is a question of respect, and most of us know this. Unfortunately … Continue reading →

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Kindness in business

Posted on January 10, 2013 by Jon Stow

It is part of some businesses to be kind, such as when you have lost a loved one. This is the last time I will talk about it, but everyone was so kind in guiding and helping is when we … Continue reading →

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Is your business funny?

Posted on January 7, 2013 by Jon Stow

Joking apart So, is your business funny? Mine isn’t. It isn’t funny to clients whose businesses are struggling, and people do not like paying tax, so while clients might appreciate my help in reducing it they don’t fall about laughing … Continue reading →

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Your customers’ sense of belonging

Posted on December 31, 2012 by Jon Stow

  A smiling face I had occasion to go into my local bank branch yesterday. As I walked to the service till, the cashier (teller) said with a smile “Good morning, Mr. Stow”. How did that make me feel? Well, … Continue reading →

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What we can learn from big business and multi-nationals

Posted on November 23, 2012 by Jon Stow

Set aside the criticism Multinational companies have been much in the news recently over their tax arrangements. This is not the place to discuss those, but as we have heard so much criticism of Amazon and Starbucks amongst others I … Continue reading →

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Losing sight of the sale

Posted on October 11, 2012 by Jon Stow

Eyeing the prospective customer I went to the local optician a couple of weeks ago. I had the usual eye test and photos taken of my retinas, and all was fine, except I needed to have my prescription changed. That … Continue reading →

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How not to run a business

Posted on October 8, 2012 by Jon Stow

  Patience is a virtue? This week I have witnessed some very poor business management, or more to the point, no management at all. As it was in a hospital I have also come to understand how the word “patient” … Continue reading →

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Emulating and bettering the best in business

Posted on September 6, 2012 by Jon Stow

  Cyber wars There was an interesting take recently on the Apple v Samsung wars, in which accuse the other of violating their intellectual property particularly with regard to mobile or cell phones. Apple had a really big win on … Continue reading →

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Do you really have a business? Part 2

Posted on August 31, 2012 by Jon Stow

Out in the country Last time I discussed the problems for a catering-type business in town, in part limited by the premises and the high rents. At least if they had proper footfall they could make money with the right … Continue reading →

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Why consistency and continuity of service is important

Posted on August 20, 2012 by Jon Stow

  Shopping for essentials As consumers, when we are out shopping we have an expectation of what we can buy. We do not like to be disappointed to find that what we want we can no longer get. At our … Continue reading →

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