Category Archives: Customer relations

Bully clients

Posted on December 7, 2015 by Jon Stow

Most of us hate bullies. One day I might write about my school days if I can bear to think about it. At school we were largely trapped and felt there was little we could do about bullying. In business … Continue reading →

Posted in Customer relations | Tagged , , , , | Leave a comment

Never assume

Posted on November 23, 2015 by Jon Stow

When I started my first job, every bit of work I did was checked by a more experienced guy. I remember being asked why I had calculated a client’s dividends for his tax return without having evidence they had been … Continue reading →

Posted in Business planning, Customer service | Tagged , , | Leave a comment

Banking on personal service

Posted on November 16, 2015 by Jon Stow

The local branch of my bank has closed. Gone are the friendly cashiers (tellers), the greetings (“Good Morning, Mr. Stow”), the feeling of being valued as a customer. The other day I had to pay in some money and went … Continue reading →

Posted in Customer relations, Customer service | Tagged , , , | Leave a comment

Rude and aggressive clients?

Posted on November 5, 2015 by Jon Stow

“Most clients and people in general I come across are just rude and aggressive.” That is a statement I saw on an accounting website, posted by an accountant. I am surprised by the comment. Is everyone rude these days? Are … Continue reading →

Posted in Customer relations, management | Tagged , , | Leave a comment

Shooting the messenger

Posted on November 1, 2015 by Jon Stow

I had a client “sack” me last week. He did not have the grace to tell me in person. Actually he telephoned to check my email address, which he had used many times, and when I asked after him, he … Continue reading →

Posted in Customer relations, management | Tagged , , | Leave a comment

Self-inflicted damage

Posted on September 7, 2015 by Jon Stow

I have been doing business with someone introduced to me by a networking friend. I have been buying his services. Networking sites being what they are, this week LinkedIn prompted me to connect with him and at the same time … Continue reading →

Posted in Customer relations, Social media | Tagged , , , | Leave a comment

The simple things

Posted on September 1, 2015 by Jon Stow

Four of us went out for Sunday lunch. We chose an Inn which had changed ownership recently. We wanted to try it again as our last experience there had not been satisfactory. The menu was a short one this time. … Continue reading →

Posted in Business planning, Customer service | Tagged , | Leave a comment

Banking on your small business customer service

Posted on August 24, 2015 by Jon Stow

I had a letter from a bank telling me that I would no longer be able to withdraw money from a savings account at an ATM. No reason was given of course. It is just a withdrawal of service. My … Continue reading →

Posted in Customer service | Tagged , , , , , | Leave a comment

Building towards delivery

Posted on July 13, 2015 by Jon Stow

We have been having some building work done. Having no experience as a builder’s customer, I thought somewhat naively that once they started on the project they would keep going steadily until they had finished. Not so! What happens is … Continue reading →

Posted in Business planning, Customer service | Tagged , , | Leave a comment

The late show

Posted on June 29, 2015 by Jon Stow

I do believe in being on time for meetings. It gives a bad impression to be late. With new prospects and even with clients, they can be left feeling very unimpressed by a late show. Sometimes we are late due … Continue reading →

Posted in Business planning, Customer relations | Tagged , | Leave a comment