Tag Archives: Customer service

Partnering with others and maintaining standards

Posted on July 28, 2010 by Jon Stow

Since I have been running my own businesses I have been fortunate or perhaps just sufficiently prudent to choose the right subcontractors and joint venture partners. Continue reading →

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Value billing and genuine benefits

Posted on July 25, 2010 by Jon Stow

In my line of work we tend largely to bill a fixed amount per project or task carried out for our clients. There is always at the lower level a consideration of time involved so that we do make a … Continue reading →

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Saying “Thank you”

Posted on July 19, 2010 by Jon Stow

I guess I would not like to work in a large chain store. I imagine that at busy times, especially at the check-out it can be a pretty relentless slog, and at other times rather boring. I expect that any … Continue reading →

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Keeping our clients in the loop

Posted on July 6, 2010 by Jon Stow

Many of us have several client projects agreed and on the go at the same time. That is the nature of many of our businesses. We all know it is important to give the client an idea of how long … Continue reading →

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How will your customers find you?

Posted on June 28, 2010 by Jon Stow

It struck me the other day while I was waiting for a hair cut that there are different ways of attracting customers. Some businesses are totally passive in their marketing, some can get away with only a little marketing, and … Continue reading →

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Do you know where they are?

Posted on June 18, 2010 by Jon Stow

If you are a regular visitor to On our bikes you will know that I believe in management with a light touch. In other words, I hope that employees will work hard out of a sense of loyalty and because … Continue reading →

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Family cooking trouble in your business?

Posted on February 18, 2010 by Jon Stow

Last night my wife happened to switch the TV over to an edition of “Ramsay’s Kitchen Nightmares”, featuring a restaurant in New Jersey. I didn’t take too much notice at first, thinking it was just another cooking programme. Whilst I … Continue reading →

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