Tag Archives: Customer service

Taking our business network leaders for granted

Posted on February 7, 2013 by Jon Stow

Getting the boot I belong to a monthly networking group that has recently been unceremoniously ousted by the venue which has hosted us for a couple of years. It was not that we were a rowdy bunch. They just didn’t … Continue reading →

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Kindness in business

Posted on January 10, 2013 by Jon Stow

It is part of some businesses to be kind, such as when you have lost a loved one. This is the last time I will talk about it, but everyone was so kind in guiding and helping is when we … Continue reading →

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Is your business funny?

Posted on January 7, 2013 by Jon Stow

Joking apart So, is your business funny? Mine isn’t. It isn’t funny to clients whose businesses are struggling, and people do not like paying tax, so while clients might appreciate my help in reducing it they don’t fall about laughing … Continue reading →

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Your customers’ sense of belonging

Posted on December 31, 2012 by Jon Stow

  A smiling face I had occasion to go into my local bank branch yesterday. As I walked to the service till, the cashier (teller) said with a smile “Good morning, Mr. Stow”. How did that make me feel? Well, … Continue reading →

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My thanks to Zig Ziglar

Posted on November 30, 2012 by Jon Stow

Zig Ziglar died this week. He was described in a report in his local Dallas newspaper as a motivational speaker. Yes, he was that, but to most of us who have read his books he was the guy who taught … Continue reading →

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What we can learn from big business and multi-nationals

Posted on November 23, 2012 by Jon Stow

Set aside the criticism Multinational companies have been much in the news recently over their tax arrangements. This is not the place to discuss those, but as we have heard so much criticism of Amazon and Starbucks amongst others I … Continue reading →

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Losing sight of the sale

Posted on October 11, 2012 by Jon Stow

Eyeing the prospective customer I went to the local optician a couple of weeks ago. I had the usual eye test and photos taken of my retinas, and all was fine, except I needed to have my prescription changed. That … Continue reading →

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How not to run a business

Posted on October 8, 2012 by Jon Stow

  Patience is a virtue? This week I have witnessed some very poor business management, or more to the point, no management at all. As it was in a hospital I have also come to understand how the word “patient” … Continue reading →

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Reputations, referrals and let-downs

Posted on September 27, 2012 by Jon Stow

If we get a referral from a colleague or fellow business person, it is very satisfying of course, but we have to live up to the recommendation. If we run our businesses as efficiently as we can and offer a … Continue reading →

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Your customers are your most valuable business assets

Posted on September 24, 2012 by Jon Stow

  More clients? The other day a local business lady said “I really need more clients”. Well, most of us would like more. However, what our friend was really saying was that she had lost quite a few recently. I … Continue reading →

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