Tag Archives: reputation

Standing out from the crowd in your business

Posted on September 30, 2013 by Jon Stow

Boring shopping I was walking through the main shopping area of our county town the other day and I could not help thinking it looked just like the main drag of every other large town I have been to recently. … Continue reading →

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Should we buy really cheap services?

Posted on September 23, 2013 by Jon Stow

  In the course of our business we are receive all sorts of offers. We get mail-shots through our letter boxes, we get emails and we receive telephone calls. Many of the offers sound very tempting, but do we know … Continue reading →

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Customer service, flexibility and common sense

Posted on September 16, 2013 by Jon Stow

Flexibility Customer service is a hobby-horse of mine, but in a small business or any business, it should have top priority. We can only meet the customer’s needs by being flexible and adopting an understanding approach to give them what … Continue reading →

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Customer service, reputation and call-out charges

Posted on August 9, 2013 by Jon Stow

In a professional service business a call-out charge is alien. If I meet a client for the first time just to get to know them, I am not going to charge a fee; that is unless I have to go … Continue reading →

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More “how not to network”

Posted on August 1, 2013 by Jon Stow

Yesterday I reported on Twitter a power supply unit failure in my office important computer-server. By the time I tweeted about the mishap my usual computer repair shop down the road had already repaired the machine and had installed a … Continue reading →

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Don’t sell yourself short – lessons from a great physicist

Posted on July 29, 2013 by Jon Stow

  As you know if you read this blog, I am all for selling our skills on value. All too many business professionals think “How much will it cost me to do a project?”, then they add a bit of … Continue reading →

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Poor customer service on the carpet

Posted on May 9, 2013 by Jon Stow

The long wait We have an apartment for sale. We don’t live in it. It was my Mother-in-Law’s home but sad-to-say she is no longer with us. The flat is empty of furniture and redecorated, but the carpets need cleaning. … Continue reading →

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It’s not politics, it’s about reputation management

Posted on April 29, 2013 by Jon Stow

Nigel Farage of the UK Independence Party (UKIP) accuses political opponents of ‘scrutinising each and every one of our 1,732 candidates, monitoring every social media output over the last few years’ to look for comments embarrassing to UKIP. If there … Continue reading →

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Living up to our business philosophy

Posted on April 11, 2013 by Jon Stow

I was expecting a parcel. I was told that I would receive from the courier a text on the day of delivery giving me a time slot. I duly waited in. No one showed up, but I then got a … Continue reading →

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Curbing our aggression?

Posted on March 18, 2013 by Jon Stow

Perceptions My very nice Twitter friend, Elaine Clark, commented the other day: “Why is it that women are aggressive and men assertive – well that is what blokes always tell me!” I do not have that opinion (and I think … Continue reading →

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