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Category Archives: Customer relations
Do not rubbish the competition
I don’t know about you, but one of the most annoying aspects of advertising on the TV and radio is when large companies disparage their opponent’s products, or say that so many of their products cost less than those sold … Continue reading
Posted in Customer relations, marketing, networking, Sales
Tagged competitor, criticize, network, networking, sales, small business
1 Comment
Manage yourself, manage your clients
In running our own businesses it is very easy to not allow ourselves enough recreation time, or time not just working. Of course we do not just keep regular working hours. Most of us attend to our tasks at odd … Continue reading
Posted in Business planning, Customer relations, Customer service, management, productivity, Uncategorized
Tagged Clients, customer, leisure, Market, Time, weekend, working
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How to avoid problem clients and customers
Have you ever wished that when you started your business you had known then what you know now? I certainly have, but sometimes we have to learn the hard way. However, if you are starting your business now or very … Continue reading
Posted in Customer relations, productivity, Start-up
Tagged Accountant, appreciate, charges, client, difficult, fees, prospect, quality, respect, small business, trust
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On-line reputations and why we should avoid politics
In Britain we are fast coming up on a General Election. This is leading to some people getting animated about policy, criticizing politicians they don’t like, and generally displaying their views on-line for all to see. Frankly some of us … Continue reading
Posted in Customer relations, marketing, networking, Referral networking, Social media
Tagged on-line, Politics, Radio Amateur, Religion, reputation, Twitter
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Is networking not for everyone?
It is the strangest thing, but there must be a lot of small business owners who simply do not get out to networking meetings. People do not like to get out of their comfort zones, but it seems an awful … Continue reading
Posted in Customer relations, marketing, networking, Referral networking
Tagged BNI, essex business network, network, networking, referral, small business, trusted
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Why some people don’t want help
When we are out networking we tend to offer our help where we think it’s needed. I don’t mean by trying to sell; most of us know better than that. However generally we try to connect people, to make suggestions, … Continue reading
Posted in Customer relations, networking, Referral networking, Social media
Tagged don't want help, emotion, help, networker, networking, respect
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Networking and knowing when to say “thank you”
We all know that to be successful networkers we should give, and give unconditionally, and in business networking we give in order to build trust. We benefit later on from referrals and recommendations, sometimes years later. In the meantime we take pleasure in the giving. Continue reading
Posted in Customer relations, marketing, networking, Referral networking, Social media
Tagged business networking, give, help, networking, referral, thank
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How I use Twitter
I love Twitter. Many people blog about it, but a networking friend of mine is struggling to understand how she may benefit, and this is what I have told her. Continue reading
Posted in Customer relations, marketing, Referral networking, Social media
Tagged business, business networking, customer, network, networking, Twitter
2 Comments
Family cooking trouble in your business?
Last night my wife happened to switch the TV over to an edition of “Ramsay’s Kitchen Nightmares”, featuring a restaurant in New Jersey. I didn’t take too much notice at first, thinking it was just another cooking programme. Whilst I … Continue reading