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Category Archives: management
Unwise business assumptions
Image via Wikipedia I remember when I was starting out in the workplace, I took a client file I had been working on to my immediate boss for review. I remember he picked on something I had done and asked … Continue reading
Posted in Business planning, management, networking
Tagged adviser, BBC Television, Bhutan, business, help, Himalayas, planning, small business, Snow Leopard, tiger
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Knowing when not to apologise
We all know that when something goes wrong in our business and a client or customer has not received the service he or she expects, the first thing we should do is apologise. Generally if we pay attention to our … Continue reading
Posted in Customer relations, Customer service, management
Tagged apologise, apologize, customer, Customer service, don't apologise, reputation
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Using our window of opportunity in business
There are times when we need to release our inhibitions and just go for the opportunity. Usually we step back from taking action when we have the chance by giving ourselves small alibis for inaction Continue reading
Posted in Business planning, management, productivity, Sales
Tagged alibi, excuse, opportunity, service, small business
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Remembering the few and many others
Image via Wikipedia As I write this there have been commemorations and memorial services remembering The Few, those who fought in the Battle of Britain seventy years ago, and without whom I probably would not be here running my business … Continue reading
Posted in Business planning, Customer relations, Customer service, management, Sales
Tagged Battle of Britain, Bury St Edmunds, employee, loyalty, management, remember, trust, worker
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Why DIY contracts, partnership and shareholder agreements are bad news
I am really surprised at how often I have to mention the problems with using someone else’s template or altering up another contract to save professional fees. It is just that there is no substitute for paid professional and insured advice. Continue reading
Posted in Business planning, management
Tagged agreement, amateur, contract, DIY, NDA, Partnership, shareholders
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The right business to start up?
People start businesses for different reasons. It might be to fulfill a dream such as running an art shop or an old-fashioned confectioners, or because they have been made redundant and think they are good enough at what they do … Continue reading
Posted in Business planning, management, Start-up
Tagged demand, hobby, redundant, skill, small business, Start-up
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Keeping our clients in the loop
Many of us have several client projects agreed and on the go at the same time. That is the nature of many of our businesses. We all know it is important to give the client an idea of how long … Continue reading
Are we pre-conditioned for our working lives?
I was listening to a discussion on a news channel this morning in which there was a debate about the new British Coalition’s proposals to get unemployed people to where the work is by helping them re-locate, and how this … Continue reading