Tag Archives: Customer service

Customer service Aunt Sallys

Posted on April 11, 2011 by Jon Stow

If we have a dispute with a provider about anything because we don’t think they delivered, it is better to take it up with them and to deal with it privately. Continue reading →

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Short-sighted customer fleecing

Posted on April 7, 2011 by Jon Stow

I went to a meeting at a hotel the other day, which is one where my colleagues and I quite often hire a room. On this occasion we didn’t hire a room but met in the lounge. I didn’t actually … Continue reading →

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Why we need to give our colleagues and clients a lifeboat

Posted on March 10, 2011 by Jon Stow

Here’s a funny thing The other day I wrote about leaving our clients and prospects in the air by not getting back to them at holiday times. I had intended to follow this with a piece about longer periods of … Continue reading →

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Why we should avoid giving our clients and prospects the holiday blues

Posted on March 7, 2011 by Jon Stow

We all need to have a holiday. Well, nearly all of us need one. If we have a small business it takes a certain amount of planning, just as it does to make sure we take leisure time during our … Continue reading →

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How we can raise our credibility as a small business in the service sector

Posted on March 3, 2011 by Jon Stow

There are actions we can all take to gain the credibility we need. Continue reading →

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The Appointed Time

Posted on February 14, 2011 by Jon Stow

I have just had a poor experience because the owner mixed up my appointment for another date in the future. Continue reading →

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Don’t make promises that you can’t keep

Posted on January 13, 2011 by Jon Stow

We must be careful not to over-promise. We all want to do our best but sometimes time scales cannot be met. Continue reading →

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Professional arrogance

Posted on January 10, 2011 by Jon Stow

Having recently been on the wrong end of a less-than-helpful experience dealing with a professional in another field, it made me think about the traps we can all fall into when dealing with our clients and customers. Keeping our eyes … Continue reading →

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The tools of our business – choice, discretion and honour

Posted on December 2, 2010 by Jon Stow

Back in January when visiting the local branch of my bank, I was whisked in by the customer relations manager and offered their premium service at a discounted rate. I weighed up the benefits and agreed to sign up. It … Continue reading →

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