Category Archives: Customer relations

Is your content out of your control?

Posted on June 9, 2011 by Jon Stow

In this world of social media competition, I worry that some people are not in charge of their content. As far as I am concerned, social media is (are?) not supposed to be competitive, but about having conversations and getting … Continue reading →

Posted in Blogging, Business planning, Customer relations, marketing, networking, Social media | Tagged , , , | 2 Comments

Having a negative influence online

Posted on June 6, 2011 by Jon Stow

Haven’t we talked about online reputations before? We certainly have! Just the same, I sometimes worry about apparently intelligent people who probably do their businesses no good with their unfettered pronouncements on anything we care to think about. I am … Continue reading →

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Why the personal touch is important in business

Posted on May 16, 2011 by Jon Stow

  Small businesses have a huge advantage. They know their customers. Large businesses don’t. Small businesses which become large businesses forget their customers. I wrote a while back about our extreme disappointment at our treatment by a veterinary practice.  Quite … Continue reading →

Posted in Customer relations, Customer service, marketing, Sales | Tagged , , , , , | 2 Comments

Blogging originality and evolution of ideas

Posted on May 9, 2011 by Jon Stow

A couple of my favorite bloggers have talked about the apparent decline in original thought. Danny Brown suggests that popularity can breed sameness in part because of pandering to the masses. Gini Dietrich talks about aggregation and automation which encourages … Continue reading →

Posted in Blogging, Customer relations, Social media | Tagged , , , , , , , | 6 Comments

Losing touch with reality in social media

Posted on May 3, 2011 by Jon Stow

I have been away for a while taking a holiday, or if you prefer, a vacation. I really needed to step back and it was great to do so. Due to my actually having a rest from normal in-front-of-computer activities … Continue reading →

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Monitoring help from afar

Posted on April 21, 2011 by Jon Stow

Recently I bought a couple of computer monitors for the office. I inserted the word “computer” in that last sentence to distinguish it from the other sort of monitor, which is someone who keeps an eye out. When I was … Continue reading →

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Customer service Aunt Sallys

Posted on April 11, 2011 by Jon Stow

If we have a dispute with a provider about anything because we don’t think they delivered, it is better to take it up with them and to deal with it privately. Continue reading →

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Short-sighted customer fleecing

Posted on April 7, 2011 by Jon Stow

I went to a meeting at a hotel the other day, which is one where my colleagues and I quite often hire a room. On this occasion we didn’t hire a room but met in the lounge. I didn’t actually … Continue reading →

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Why we need to give our colleagues and clients a lifeboat

Posted on March 10, 2011 by Jon Stow

Here’s a funny thing The other day I wrote about leaving our clients and prospects in the air by not getting back to them at holiday times. I had intended to follow this with a piece about longer periods of … Continue reading →

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Why we should avoid giving our clients and prospects the holiday blues

Posted on March 7, 2011 by Jon Stow

We all need to have a holiday. Well, nearly all of us need one. If we have a small business it takes a certain amount of planning, just as it does to make sure we take leisure time during our … Continue reading →

Posted in Business planning, Customer relations, Customer service, Sales | Tagged , , , , , , | 2 Comments