Category Archives: Customer relations

How we can raise our credibility as a small business in the service sector

Posted on March 3, 2011 by Jon Stow

There are actions we can all take to gain the credibility we need. Continue reading →

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How much is a consultant worth?

Posted on February 24, 2011 by Jon Stow

Consultants and indeed anyone offering a service should think in terms of what value they can deliver to the client when making a proposal. How much better off will the client be at the end of the assignment or how much value going forward will the client benefit from? Continue reading →

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The Appointed Time

Posted on February 14, 2011 by Jon Stow

I have just had a poor experience because the owner mixed up my appointment for another date in the future. Continue reading →

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Never mind the quality?

Posted on February 3, 2011 by Jon Stow

Image via Wikipedia I love being in business, and not being an employee and part of someone else’s business. Many of you have heard that from me before. Just the same it is not all plain sailing and that is … Continue reading →

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Uncomfortable market positioning

Posted on January 27, 2011 by Jon Stow

I believe we in business all need to know where our place is in the market, and indeed to work at our positioning. Continue reading →

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Southern Comfort is what I’m selling

Posted on January 24, 2011 by Jon Stow

Image via Wikipedia We are constantly assailed in the TV ad breaks by supermarkets essentially arguing and bickering with each other. “We are the cheapest on 500 products”, “we have these special deals on essential products”, “we will beat any … Continue reading →

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Don’t make promises that you can’t keep

Posted on January 13, 2011 by Jon Stow

We must be careful not to over-promise. We all want to do our best but sometimes time scales cannot be met. Continue reading →

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Professional arrogance

Posted on January 10, 2011 by Jon Stow

Having recently been on the wrong end of a less-than-helpful experience dealing with a professional in another field, it made me think about the traps we can all fall into when dealing with our clients and customers. Keeping our eyes … Continue reading →

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Guarding our precious reputations

Posted on January 4, 2011 by Jon Stow

When we speak in a public arena we must guard our words carefully. We must be careful what we say to our fellow networkers. We must be careful what we say to our colleagues. We must be careful what we say on-line. Continue reading →

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