Category Archives: marketing

Why quality is important – lessons from BMW and Waitrose

We need to engage trusted and recommended people to support our businesses, and we need to be the best in our field at what we do. We need to be different from the rest, to have something special as far as our prospects are concerned so that they want to be our clients. We need to be the Waitrose experience, top quality products and services for which we can charge a decent amount have our clients or customers and clients come back to us again and again. Continue reading

Posted in Business planning, Customer relations, management, marketing | Tagged , , , , , , , , , | Leave a comment

Practicing what we preach – seeing value over cost

When we are selling our product or service, what many of us aim to do is to persuade our customer or client of the value of our offering. That way we get a proper reward, and of course we have … Continue reading

Posted in Business planning, Customer relations, management, marketing, productivity | Tagged , , , , , , , , | Leave a comment

Quasi prospects, time-wasters and an experiment in human nature

This piece could have been in either of two blogs but I put it in my Taxing Times thread. Please feel free to visit!

Posted in Business planning, Customer relations, marketing | Tagged , , , | Leave a comment

Why we should deal with the present to look after the future of our business

We are coming to the end of another year, and of course all the predictions for 2010 and beyond are already upon us. As with the social media “experts’” forecasts, most of these will be wrong or else they will … Continue reading

Posted in Business planning, management, marketing, productivity, Social media | Tagged , , , , , , , , , , | Leave a comment

Why we SHOULD reinvent the wheel – business agreements and contracts

One of the most irritating cliches I hear is “I don’t want to reinvent the wheel”. It is a favourite refrain amongst many well-meaning business owners and business advisers who will typically ask for a template for a sale agreement, partnership agreement, shareholders’ agreement or some such thing. Continue reading

Posted in Business planning, management, marketing | Tagged , , , , , , | 2 Comments

Why your brand and your USP are important

Have you ever been confused by a marketing message or an advertisement that seemed out of place with the product? I believe that when we market our business by whatever means, we need to keep our product or service clear and distinct. Continue reading

Posted in Business planning, Customer relations, marketing | Tagged , , , , , , , , , , , | Leave a comment