Tag Archives: value

Running your own business down

So often I meet earnest business people who work hard and are not making money. So often it is because they undervalue themselves and what they do. They offer a great service, and if you asked their customers they would … Continue reading

Posted in Customer service, marketing | Tagged , , , | Leave a comment

No time-wasters?

I do not like having my time wasted. However time-wasters are hard to avoid when they telephone to try to elicit free information or professional advice, even though they should know that free advice is not worth the paper it … Continue reading

Posted in marketing | Tagged , , , , | Leave a comment

Don’t sell yourself short – lessons from a great physicist

  As you know if you read this blog, I am all for selling our skills on value. All too many business professionals think “How much will it cost me to do a project?”, then they add a bit of … Continue reading

Posted in Customer relations, Sales | Tagged , , , , | Leave a comment

Giving the customers what they want

  Taking a dip The famous UK department store chain, Marks and Spencer, has reported falling sales in clothing and non-food items again. It is sad to see a flagship high street name struggling. They always used to be so … Continue reading

Posted in Customer service, marketing | Tagged , , , | Leave a comment

Tailoring your offering to suit the client

Package deals In many businesses, including my general area, it is customary to quote package prices. For example, there might be a price for a tax return, and then a price for self-employed accounts and a tax return, one for … Continue reading

Posted in Business planning, Customer relations, marketing | Tagged , , | Leave a comment

Penny-pinching in small businesses can be very expensive

Do you try to do everything in your business or do you confine yourself to the sharp end – your expertise? Most of my work is to do with tax; that is advising people on it or writing about it. … Continue reading

Posted in Business planning, management | Tagged , , , , | Leave a comment

Small business and the baked bean test

Smalls Shopping around for products and services, it is human nature to look for good value. Because an offering is cheap does not necessarily mean it is good value. It may be though, depending what you want, and if the … Continue reading

Posted in Business planning | Tagged , , , | Leave a comment

Shouldn’t you part from your ungrateful customers?

Giving thanks We should always thank those who give us good service. It oils the wheels, makes them feel good towards us, and it is only polite. It is a question of respect, and most of us know this. Unfortunately … Continue reading

Posted in Customer relations, Customer service | Tagged , , , | Leave a comment

Dealing with yesterday’s men and women

  Old times In 1970 the Labour Party published a poster during the General Election describing the Tory opposition as “Yesterday’s Men”. It was a short-lived element of the campaign and was withdrawn very quickly. The Labour Party lost that … Continue reading

Posted in Business planning, Sales | Tagged , , , | Leave a comment

Selling our knowledge as a small business service provider

  They can’t do what we can Having knowledge, an expertise, is to have a highly valued asset. It is up to us to exploit it as well as we can. If we are service providers there are two ways … Continue reading

Posted in Business planning, Sales | Tagged , , | Leave a comment