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Category Archives: Customer relations
Do not speak ill of the dead or the living
Image via Wikipedia My Old Boys’ Magazine for my school, which is now also an Old Girls’ magazine, recently asked for memories of a former teacher who spent his entire working life there. Apparently his daughter had asked for some … Continue reading
Posted in Customer relations, Customer service, Sales, Social media
Tagged on-line, print madia, reputation
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The tools of our business – choice, discretion and honour
Back in January when visiting the local branch of my bank, I was whisked in by the customer relations manager and offered their premium service at a discounted rate. I weighed up the benefits and agreed to sign up. It … Continue reading
Posted in Customer relations, Customer service, management, marketing
Tagged bank, Banks and Institutions, choice, customer, Customer service, discretion, honor, honour, service, value
2 Comments
Value Billing v Distress Billing
If I am going to compare value billing to what I mean by distress billing, I suppose I should define the first and tell you about the second. Value billing is charging a client based on the value of the … Continue reading
Posted in Customer relations, Customer service, Sales
Tagged Billing, blackmail, Customer service, distress, distress billing, reputation, sales, value billing
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Lasting impressions
I went to our local corner shop for some milk. The shop is what is known as a convenience store, but I don’t go there unless it is absolutely necessary because it is not generally a pleasant experience. Why? Because … Continue reading
Posted in Customer relations, Customer service, marketing, Sales
Tagged Convenience store, Customer service, Retail Trade, Retailers, service, smile, trust
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Management should not involve dictatorship
Image via Wikipedia I have had my difficulties recently dealing with a Government department, HMRC. A current trend in an era of cuts is to sweep away those employees who are regarded as expensive, which means the loss of many … Continue reading
Businesses should be careful what they say
Some PR material you see on-line and off-line is quite discouraging to the prospective client or customer. Continue reading
Posted in Business planning, Customer relations, marketing, Sales
Tagged advertising, marketing, reputation, small business, Website
2 Comments
Choosing a name for a small business
Image by bsterling via Flickr What’s in a name? I like to be able to relate to a business. I like to get a feeling for what it stands for and for the person behind it. I like any business … Continue reading
Customer service and great customer experience
It was a great way to do business when often in the large retail motoring shops you have a job to find someone to help at all.
Have you had a really good customer service experience recently? Give the business a testimonial. Continue reading
Posted in Customer relations, Customer service, marketing, Sales
Tagged Customer experience, Customer service, recommend, recommendation, reputation, sales
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Networking and Chinese Walls
Confidentiality had to be preserved even within the firm one worked for, so one couldn’t afford a careless word over lunch in the canteen or on the park bench. These special arrangements where we could not talk about our work with members of staff on another team were and are called Chinese Walls. Continue reading