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Tag Archives: customer
How I use Twitter
I love Twitter. Many people blog about it, but a networking friend of mine is struggling to understand how she may benefit, and this is what I have told her. Continue reading
Posted in Customer relations, marketing, Referral networking, Social media
Tagged business, business networking, customer, network, networking, Twitter
2 Comments
Family cooking trouble in your business?
Last night my wife happened to switch the TV over to an edition of “Ramsay’s Kitchen Nightmares”, featuring a restaurant in New Jersey. I didn’t take too much notice at first, thinking it was just another cooking programme. Whilst I … Continue reading
Why we should not always take the easy way in business
If you are as lucky as I am, you will enjoy your work and running your own business. We have at least some control of our destiny even given the trials and tribulations of the economic downturn. However, I was … Continue reading
Posted in Business planning, Customer relations, management, marketing
Tagged Add new tag, client, customer, Get-rich-quick scheme, management, marketing, networking, planning, practical, responsibility
1 Comment
Why customer service is important even to those who are not customers yet
I am feeling a bit let down by the local commercial hospitality providers. The hotel told me they were closed for the week for refurbishment. It is a pity no one told me when I made what I thought was a booking, and it is a pity too that no one realised the error and telephoned me. All-in-all it was pretty poor customer service. Continue reading
Posted in Business planning, Customer relations, management, marketing, Referral networking
Tagged customer, hospitality, hotel, management, network, prospect, service
1 Comment
Why quality is important – lessons from BMW and Waitrose
We need to engage trusted and recommended people to support our businesses, and we need to be the best in our field at what we do. We need to be different from the rest, to have something special as far as our prospects are concerned so that they want to be our clients. We need to be the Waitrose experience, top quality products and services for which we can charge a decent amount have our clients or customers and clients come back to us again and again. Continue reading
Posted in Business planning, Customer relations, management, marketing
Tagged BMW, customer, false economy, Jim Connolly, marketing, quality, recession, sales, trust, Waitrose
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Why arrogance has no place in business
I have been reflecting recently about the danger of arrogance in our business lives. I think it can come to some people through complacency. They feel that they know what they are doing, they have been doing it a fair … Continue reading
Posted in Business planning, Customer relations, management
Tagged arrogance, bullies, bully, business, client, customer, experience, Fox, help, House, knowledge, respect, responsibility, sales, small business
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