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Tag Archives: customer
The perils of under-resourcing
They were never honest and said “we are at full capacity and we haven’t the resources to meet your or the clients’ needs.” That means that they will continue to fail and they will always lose clients as quickly as they get them. Continue reading
Posted in Business planning, Customer relations, Customer service, Sales
Tagged customer, Customer service, quality, referral, reputation, resource, trust
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Saying “Thank you”
I guess I would not like to work in a large chain store. I imagine that at busy times, especially at the check-out it can be a pretty relentless slog, and at other times rather boring. I expect that any … Continue reading
Posted in Customer relations, Customer service, marketing, networking, Referral networking, Sales
Tagged contract, customer, Customer service, grateful, gratitude, referral, reputation, thank you, thanks
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Flirting with prospects and with clients and customers
I talk to many different business people, whether it is when I am out networking, on-line, or in dealing with my clients and prospects, or indeed when I am someone else’s client. From a consumer point of view generally I … Continue reading
Posted in Business planning, Customer relations, Customer service, productivity
Tagged communication, customer, management, reputation, service
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Answer the telephone!
Why don’t businesses realise it is so important to answer the telephone or at least have someone answer it for them? Continue reading
Posted in Customer relations, Customer service, marketing, Sales
Tagged customer, marketing, reputation, sales, service, Telephone, Voicemail
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Letting clients go
Quite a few years ago I worked for a very large firm of accountants. One of the less pleasurable aspects was in dealing with difficult clients. There were clients who paid their bills late of course, there were clients who … Continue reading
Posted in Business planning, Customer relations, management
Tagged client, contract, customer, ending, relationship, responsibility
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Being in business is not a game
I hope you enjoy running your business. I know I enjoy running mine. Business should be fun and give pleasure and a sense of achievement, as well, of course, as making money. It might come as a surprise to some … Continue reading
Posted in Business planning, management, marketing, productivity, Sales
Tagged customer, dependable, network, reliability, reliable, responsibility, small business, trust
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Benefit from being the best
It is a great philosophy in business to strive to the be the best in our field, to go that bit further in what we do, and provide the best quality. That way we can stand out in drawing new … Continue reading
Posted in marketing, Referral networking, Sales
Tagged customer, marketing, referral, testimonial
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Manage yourself, manage your clients
In running our own businesses it is very easy to not allow ourselves enough recreation time, or time not just working. Of course we do not just keep regular working hours. Most of us attend to our tasks at odd … Continue reading
Posted in Business planning, Customer relations, Customer service, management, productivity, Uncategorized
Tagged Clients, customer, leisure, Market, Time, weekend, working
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