Don’t miss a post. Have On our bikes delivered by email!
-
-
Recent Posts
Circle Jon Stow on Google+
Jon Stow Consulting Tax Blog- Jon Stow’s Ezine Articles
- Twitter is currently flying the fail whale
Blogroll
Archives
- September 2024
- September 2023
- January 2023
- June 2022
- May 2022
- April 2022
- March 2022
- July 2017
- May 2017
- April 2017
- February 2017
- January 2017
- November 2016
- October 2016
- August 2016
- July 2016
- June 2016
- May 2016
- April 2016
- March 2016
- February 2016
- December 2015
- November 2015
- September 2015
- August 2015
- July 2015
- June 2015
- May 2015
- March 2015
- February 2015
- January 2015
- December 2014
- November 2014
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- April 2014
- March 2014
- February 2014
- January 2014
- December 2013
- November 2013
- October 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
- October 2010
- September 2010
- August 2010
- July 2010
- June 2010
- May 2010
- April 2010
- March 2010
- February 2010
- January 2010
- December 2009
- November 2009
- October 2009
- September 2009
- August 2009
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- February 2009
- January 2009
Tag Archives: sales
Move with the times!
I was writing the other day about the business directories not really delivering for many small businesses. One of the reason for that is that our customer and clients tend to look elsewhere for their services. Compared with even five … Continue reading
Customer service and great customer experience
It was a great way to do business when often in the large retail motoring shops you have a job to find someone to help at all.
Have you had a really good customer service experience recently? Give the business a testimonial. Continue reading
Posted in Customer relations, Customer service, marketing, Sales
Tagged Customer experience, Customer service, recommend, recommendation, reputation, sales
Leave a comment
Customer service? What’s that?
I cannot understand why a simple act of kindness was beyond these men, even if they are not instructed in customer service. Continue reading
Cold calls, warm calls and reputation
Recently I was called on our home telephone by a female person who immediately launched into a script along the lines of “I am calling from “Anonymous” Windows to tell you about our current special promotion if you order from … Continue reading
Posted in Customer relations, Customer service, marketing, Sales
Tagged cold call, customer, Customer service, Doors and Windows, polite, sales, service, Telephone
Leave a comment
The right market for a business start-up
Image by Getty Images via @daylife When we are starting a business it is easy to take on every prospect who comes to our door and every project we may be asked to do. It is easy for me to … Continue reading
Posted in marketing, Sales, Start-up
Tagged customer, marketing, sales, small business, Start-up
Leave a comment
Play to your strengths
Especially when we start out in business we try to please every client or customer who comes along. I know because I have been in that position. However I have learned that we should concentrate on what we are best and most comfortable at doing, and on what is most profitable for us. Continue reading
Posted in Business planning, Customer relations, Customer service, productivity
Tagged outsource, planning, sales, service, subcontract
Leave a comment
It is all about getting in the cash
We have had some gloomy forecasts about the British economy recently with the Bank of England downgrading its own for growth in the immediate future. It says that growth in 2011 will be less than 3% compared with the previous … Continue reading
Posted in Customer relations, Customer service, marketing, Sales
Tagged cash, cash flow, customer, Customer service, false economy, marketing, quality, reputation, sales
Leave a comment
Value billing and genuine benefits
In my line of work we tend largely to bill a fixed amount per project or task carried out for our clients. There is always at the lower level a consideration of time involved so that we do make a … Continue reading
Posted in Business planning, Customer relations, Customer service, Sales
Tagged Courier, Customer service, marketing, sales, trust, value
Leave a comment
Networking and leading a horse to water
I had occasion this past week to contact a visitor to our breakfast networking group we have not seen for a month or so to find out why we had not seen him recently. His business would have fitted in … Continue reading
Posted in marketing, networking, Referral networking, Sales
Tagged breakfast, Education, networking, referral, sales, sales team, trust
Leave a comment
Answer the telephone!
Why don’t businesses realise it is so important to answer the telephone or at least have someone answer it for them? Continue reading
Posted in Customer relations, Customer service, marketing, Sales
Tagged customer, marketing, reputation, sales, service, Telephone, Voicemail
Leave a comment