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Tag Archives: customer
Why the personal touch is important in business
Small businesses have a huge advantage. They know their customers. Large businesses don’t. Small businesses which become large businesses forget their customers. I wrote a while back about our extreme disappointment at our treatment by a veterinary practice. Quite … Continue reading
Posted in Customer relations, Customer service, marketing, Sales
Tagged customer, Customer service, marketing, personal service, small business, Veterinary medicine
2 Comments
The tools of our business – choice, discretion and honour
Back in January when visiting the local branch of my bank, I was whisked in by the customer relations manager and offered their premium service at a discounted rate. I weighed up the benefits and agreed to sign up. It … Continue reading
Posted in Customer relations, Customer service, management, marketing
Tagged bank, Banks and Institutions, choice, customer, Customer service, discretion, honor, honour, service, value
2 Comments
Don’t repeat costly business mistakes
Mistakes. We all make them. In the early years of a business, inexperience may lead us to make quite a few. Don’t worry about that. It is important to learn from mistakes and move on. Continue reading
Posted in Business planning, marketing, Sales
Tagged advertising, customer, learn, marketing, mistake, planning, sales, small business, Start-up, Yellow Pages
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Management should not involve dictatorship
Image via Wikipedia I have had my difficulties recently dealing with a Government department, HMRC. A current trend in an era of cuts is to sweep away those employees who are regarded as expensive, which means the loss of many … Continue reading
Choosing a name for a small business
Image by bsterling via Flickr What’s in a name? I like to be able to relate to a business. I like to get a feeling for what it stands for and for the person behind it. I like any business … Continue reading
Knowing when not to apologise
We all know that when something goes wrong in our business and a client or customer has not received the service he or she expects, the first thing we should do is apologise. Generally if we pay attention to our … Continue reading
Posted in Customer relations, Customer service, management
Tagged apologise, apologize, customer, Customer service, don't apologise, reputation
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Cold calls, warm calls and reputation
Recently I was called on our home telephone by a female person who immediately launched into a script along the lines of “I am calling from “Anonymous” Windows to tell you about our current special promotion if you order from … Continue reading
Posted in Customer relations, Customer service, marketing, Sales
Tagged cold call, customer, Customer service, Doors and Windows, polite, sales, service, Telephone
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The right market for a business start-up
Image by Getty Images via @daylife When we are starting a business it is easy to take on every prospect who comes to our door and every project we may be asked to do. It is easy for me to … Continue reading
Posted in marketing, Sales, Start-up
Tagged customer, marketing, sales, small business, Start-up
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Telephone service and talking to clients
At the end of any telephone call, our client should feel that their immediate need is being dealt with. Continue reading
Posted in Customer relations, Customer service, productivity
Tagged client, customer, Customer service, reputation, service, small business, Telephone
2 Comments
It is all about getting in the cash
We have had some gloomy forecasts about the British economy recently with the Bank of England downgrading its own for growth in the immediate future. It says that growth in 2011 will be less than 3% compared with the previous … Continue reading
Posted in Customer relations, Customer service, marketing, Sales
Tagged cash, cash flow, customer, Customer service, false economy, marketing, quality, reputation, sales
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