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Tag Archives: management
Remembering the few and many others
Image via Wikipedia As I write this there have been commemorations and memorial services remembering The Few, those who fought in the Battle of Britain seventy years ago, and without whom I probably would not be here running my business … Continue reading
Posted in Business planning, Customer relations, Customer service, management, Sales
Tagged Battle of Britain, Bury St Edmunds, employee, loyalty, management, remember, trust, worker
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Flirting with prospects and with clients and customers
I talk to many different business people, whether it is when I am out networking, on-line, or in dealing with my clients and prospects, or indeed when I am someone else’s client. From a consumer point of view generally I … Continue reading
Posted in Business planning, Customer relations, Customer service, productivity
Tagged communication, customer, management, reputation, service
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Have we bred a dependent society?
As part of the election coverage Sky News ran an interview with an IT manager who had been out of work for fifteen months, The angle was to ask what he was looking for amongst the policies of the various … Continue reading
Posted in Business planning, management, Start-up
Tagged Add new tag, management, respect, responsibility, Unemployment, Work
2 Comments
Why we should not always take the easy way in business
If you are as lucky as I am, you will enjoy your work and running your own business. We have at least some control of our destiny even given the trials and tribulations of the economic downturn. However, I was … Continue reading
Posted in Business planning, Customer relations, management, marketing
Tagged Add new tag, client, customer, Get-rich-quick scheme, management, marketing, networking, planning, practical, responsibility
1 Comment
Why customer service is important even to those who are not customers yet
I am feeling a bit let down by the local commercial hospitality providers. The hotel told me they were closed for the week for refurbishment. It is a pity no one told me when I made what I thought was a booking, and it is a pity too that no one realised the error and telephoned me. All-in-all it was pretty poor customer service. Continue reading
Posted in Business planning, Customer relations, management, marketing, Referral networking
Tagged customer, hospitality, hotel, management, network, prospect, service
1 Comment
How the other half lives – an observation in management
One can quite understand how having fought through the melee of public transport, it is difficult to switch off inconsiderate attitudes. It is possible to get people to be more relaxed though, and that is by being friendly with our co-workers. Continue reading
Posted in management, productivity
Tagged aggression, Dale Carnegie, management, responsibility
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Owning our mistakes–not an earnest business blog
We all make mistakes. We try not to, but admitting to failure is a way of helping us to do better. Fortunately for most of us, the errors we make will be relatively minor in our work activities, but a … Continue reading
Posted in Uncategorized
Tagged adviser, advisor, business, consultant, exemplary consulting, help, Jon Stow, management, practical, recession
1 Comment
Referral networking and serendipity
The big advantages of referral networking are that you learn to get on your feet and sell your business in (usually) one minute and, because it is expected of you, you learn to sell not just your own business but that of the other members all the time you are out seeing your clients. Continue reading
Posted in Uncategorized
Tagged adviser, advisor, BNI, BRX, business, consultant, exemplary consulting, help, Jon Stow, management, networking, practical, recession, referral
1 Comment