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Category Archives: Sales
The perils of under-resourcing
They were never honest and said “we are at full capacity and we haven’t the resources to meet your or the clients’ needs.” That means that they will continue to fail and they will always lose clients as quickly as they get them. Continue reading
Posted in Business planning, Customer relations, Customer service, Sales
Tagged customer, Customer service, quality, referral, reputation, resource, trust
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Value billing and genuine benefits
In my line of work we tend largely to bill a fixed amount per project or task carried out for our clients. There is always at the lower level a consideration of time involved so that we do make a … Continue reading
Posted in Business planning, Customer relations, Customer service, Sales
Tagged Courier, Customer service, marketing, sales, trust, value
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Why employment is the other side of the fence
I was talking recently to a senior manager of a major financial institution. She is by any measure a successful person, well paid and valued by her employer. She is a person whom one would describe as a serious IT … Continue reading
Posted in Business planning, marketing, networking, Sales, Social media
Tagged Blog, employed, Google, marketing, proactive, reactive, self-employed, self-employment, small business, Time management
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Saying “Thank you”
I guess I would not like to work in a large chain store. I imagine that at busy times, especially at the check-out it can be a pretty relentless slog, and at other times rather boring. I expect that any … Continue reading
Posted in Customer relations, Customer service, marketing, networking, Referral networking, Sales
Tagged contract, customer, Customer service, grateful, gratitude, referral, reputation, thank you, thanks
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Networking and leading a horse to water
I had occasion this past week to contact a visitor to our breakfast networking group we have not seen for a month or so to find out why we had not seen him recently. His business would have fitted in … Continue reading
Posted in marketing, networking, Referral networking, Sales
Tagged breakfast, Education, networking, referral, sales, sales team, trust
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Answer the telephone!
Why don’t businesses realise it is so important to answer the telephone or at least have someone answer it for them? Continue reading
Posted in Customer relations, Customer service, marketing, Sales
Tagged customer, marketing, reputation, sales, service, Telephone, Voicemail
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Being in business is not a game
I hope you enjoy running your business. I know I enjoy running mine. Business should be fun and give pleasure and a sense of achievement, as well, of course, as making money. It might come as a surprise to some … Continue reading
Posted in Business planning, management, marketing, productivity, Sales
Tagged customer, dependable, network, reliability, reliable, responsibility, small business, trust
2 Comments
Do not rubbish the competition
I don’t know about you, but one of the most annoying aspects of advertising on the TV and radio is when large companies disparage their opponent’s products, or say that so many of their products cost less than those sold … Continue reading
Posted in Customer relations, marketing, networking, Sales
Tagged competitor, criticize, network, networking, sales, small business
1 Comment